An AI customer support agent that answers from your real knowledge base, triages and routes tickets, reads sentiment, and takes live actions, then hands off to a human with full context. Omnichannel, 50+ languages, deployed in your cloud.
Ask for the current demo and a written list of built features and scoped additions. White-label uses a non-exclusive license on your infrastructure; Matrytech retains reusable base IP.
Not a widget that answers FAQs and gives up. A reasoning agent wired into your knowledge and your systems, so it can actually close the loop on a customer's problem.
Every reply is retrieved from your help center, docs and policies: cited, accurate, and never inventing a policy that doesn't exist.
Classifies intent, sets priority, tags, and routes to the right queue or agent, instantly, around the clock.
Looks up orders, issues refunds, updates accounts and files tickets through your APIs, with human-approval gates where you want them.
Reads frustration in real time and escalates before a customer churns, no more angry tickets sitting in a queue.
When it hands off, your agent gets the full transcript, the customer's intent and a suggested reply, no "please repeat your issue."
Dashboards on resolution rate, CSAT and deflection, plus automatic detection of knowledge gaps to close.
A customer message enters from any channel, the orchestrator reasons over your knowledge and tools, the agent resolves or hands off, and every interaction feeds observability. Nothing is a black box.
Deployed inside your cloud or a private VPC · Security and privacy controls scoped before launch · model-provider retention settings agreed before launch
Model-agnostic and integration-first. The agent meets your customers where they are and acts through the systems your team already lives in.
A fixed-scope rollout with a working pilot you can test against real tickets before you commit to production.
We map your channels, ticket types, tools and success metrics, and agree the resolution targets that matter.
We ingest your knowledge base, wire up CRM, ticketing and order APIs, and stand up a pilot on real conversations.
Guardrails, tone, escalation rules and an eval harness that measures accuracy and hallucination before anything goes live.
Phased rollout with analytics wired in from day one. Optional retainer for tuning and knowledge-gap closure.
The difference between a demo and a deployment is everything that happens after go-live. This is built for the second one.
Deploy in your VPC or cloud account. Confidentiality and PHI-related agreements scoped before launch, model-provider retention settings agreed before launch, field-level encryption for anything sensitive. Provider retention and model-training settings are confirmed before launch, and source-access rights are set out in your license.
Every response is retrieved and cited, with confidence thresholds and human handoff when the agent isn't sure. We ship an evaluation harness that measures accuracy, hallucination rate and escalation quality, so you see the numbers before customers do, and every week after.
Something missing? Email Prakash directly, same-day replies, no SDR layer.
A 30-minute working session, Prakash or a senior AI engineer, never an SDR. Bring a handful of real tickets and we'll show the agent handling them on your knowledge base.
Book a live demo →