AI Agents
AI agents that answer, sell and follow up - connected to your systems.
Short answer: Matrytech Solutions designs and builds AI agents for customer support, phone answering, sales outreach, document processing and back-office work. Each agent is grounded in your knowledge base, connected to your helpdesk, phone system and CRM, and hands off to a person when it should. Every category below is a product line we build and configure for your company.
The catalog
Six agents, one team behind them.
Each agent is a working product line we configure for your systems and your rules - not a generic chatbot with your logo on it.
Support
AI Support Agent
Resolves tier-1 tickets across chat and email, grounded in your help center, with clean escalation to your team when confidence drops.
See the support agent →Voice
AI Voice Agent
Answers every call, books appointments, captures details and hands off to a person when the caller needs one. Inbound first, compliance-checked.
See the voice agent →Sales
AI Sales Copilot
Qualifies inbound leads, drafts follow-ups in your voice and keeps the CRM updated so your reps spend time on calls that close.
See the sales copilot →Documents
AI Document Intelligence
Extracts line items, totals and terms from invoices, contracts and forms, then pushes structured data into your systems.
See document intelligence →Back office
AI Workflow Automation
Routes approvals, chases missing information and keeps multi-step processes moving without someone watching every step.
See workflow automation →Hiring
AI Recruitment Agent
Screens applications against your criteria, schedules interviews and keeps candidates informed, with recruiters making the final call.
See the recruitment agent →Guardrails
Built to be trusted with real customers.
An agent that improvises is a liability. These are the rules every Matrytech agent ships with.
- Answers grounded in your help center, policies and data
- Allowlisted tools and actions - nothing outside the agreed scope
- Confidence thresholds with human handoff and full context
- Complete transcripts and action logs you can audit
Grounded in your knowledge, not the open internet
Agents answer from your help center, policies and data. No invented answers - when the source is missing, the agent says so and hands off.
Human handoff is a feature, not a failure
Confidence thresholds and topic rules route sensitive conversations to your team with full context and a transcript.
Every action is logged
Full transcripts, tool calls and outcomes are recorded so you can audit what the agent did and why, and tighten rules over time.
How engagements work
One queue first, then scale.
Agents earn trust on a narrow scope before they get a wider one.
01
Workflow audit on real volume
We review your actual tickets, calls or documents with you, pick the queue where an agent pays for itself fastest, and define what it may and may not do.
02
Pilot on one queue, with guardrails
The agent goes live on a narrow scope with tight rules. You review transcripts weekly and we tune until the quality bar is met.
03
Scale, then own it
Scope expands queue by queue. Source code and IP transfer to you once development is complete and fully paid.
Who buys this
Built for teams drowning in repetitive conversations
United States·United Kingdom·Australia·UAE·Saudi Arabia·Singapore
Straight answers
Questions buyers ask about AI agents.
What can an AI agent actually handle today?
Tier-1 support resolution, call answering and appointment booking, lead qualification and follow-up, document data extraction, and back-office routing. The pattern that works: a narrow queue, clear rules, grounded answers, and a person taking over on low confidence or sensitive topics.
How do you stop an agent from saying the wrong thing?
Agents are grounded in your knowledge base and systems, not free-form generation. Tool access is allowlisted, confidence thresholds trigger handoff, and every conversation is logged so rules can be tightened. Sensitive topics are excluded by design, not by hope.
What does an AI agent cost to build?
Each build is scoped per project after a discovery call - the queue, integrations and guardrails drive the cost - and the price is confirmed in writing before work starts.
Do we get the source code?
Yes. Source code and IP transfer to you once development is complete and fully paid.
Which countries do you work with?
We build for companies in the United States, United Kingdom, Australia, UAE, Canada, Singapore and beyond. Discovery calls, pilots and weekly reviews run over video across time zones.
Put an agent on one queue and judge it yourself.
Book a 30-minute discovery call. Bring your ticket volume, call recordings or document flow - we will tell you plainly which agent fits and what it should not do yet.
Book a discovery call →